Stuart Santos

AIG, Inc

EMEA Consumer Digital Technical Lead (London, UK)

• Delivered first responsive website in the company within 3 days at no cost (www.aig.co.za)
• Set up process to migrate all sites in the region to responsive design within 2 months
• Manage all Consumer website builds within EMEA (Europe, Middle East, Africa)
• Drove adoption of XML-delivered Female Cancer quotations in Finland
• Brought all sites using separate CSS and Javascript files into one main CSS and JS file in less than 1 month
• Spearheaded HTML5 forms and responsive landing pages as templates for fast delivery
• Built nine responsive email templates for use with Cheetahmail
• Project managed transition to One AIG bringing separate consumer and commercial sites into one publication

eBusiness Site Manager (NY)

• Build Internet sites for International Units and Intranets for Insurance Departments
• Create HTML email templates in Eloqua for Communications Department
• Personally launched the most microsites in one year for Europe region in the span of six months
• Manage site metrics through SiteCatalyst
• Conduct user training for our CMS (Tridion)
• Present Internet updates at International Quarterly Meetings
• Project manage International sites through two corporate rebranding efforts

Apple, Inc

Customer Service Advisor

• Streamlined purchase process with new queue during Holiday Season; 10% customer satisfaction increase
• Dealt closely with all employees: Managers, Sales, Technicians

United Cooling and Refrigeration, Inc

Marketing Associate

• Worked as an intern under Marketing Manager; expanded customer base by 23% through direct mail, email, cold calling
• Managed compliance with SLAs and KPIs for top-tier clients
• Prepared proposals, bids, cost analysis, maintenance agreements, and internal monthly dashboard with performance metrics