Skills

HTML, CSS, Javascript, JQuery, Sass, Compass, GruntJS, Photoshop, Illustrator, SiteCatalyst, CMS (Tridion), Salesforce, Responsys, Eloqua, Cheetahmail

Experience

AIG, Inc

EMEA Consumer Digital Technical Lead (London, UK)

  • Delivered first responsive website in the company within 3 days at no cost (www.aig.co.za)
  • Set up process to migrate all sites in the region to responsive design within 2 months
  • Manage all Consumer website builds within EMEA (Europe, Middle East, Africa)
  • Drove adoption of XML-delivered Female Cancer quotations in Finland
  • Brought all sites using separate CSS and Javascript files into one main CSS and JS file in less than 1 month
  • Spearheaded HTML5 forms and responsive landing pages as templates for fast delivery
  • Built nine responsive email templates for use with Cheetahmail
  • Project managed transition to One AIG bringing separate consumer and commercial sites into one publication

eBusiness Site Manager (NY)

  • Build Internet sites for International Units and Intranets for Insurance Departments
  • Create HTML email templates in Eloqua for Communications Department
  • Personally launched the most microsites in one year for Europe region in the span of six months
  • Manage site metrics through SiteCatalyst
  • Conduct user training for our CMS (Tridion)
  • Present Internet updates at International Quarterly Meetings
  • Project manage International sites through two corporate rebranding efforts

Apple, Inc

Customer Service Advisor

  • Streamlined purchase process with new queue during Holiday Season; 10% customer satisfaction increase
  • Dealt closely with all employees: Managers, Sales, Technicians

United Cooling and Refrigeration, Inc

Marketing Associate

  • Worked as an intern under Marketing Manager; expanded customer base by 23% through direct mail, email, cold calling
  • Managed compliance with SLAs and KPIs for top-tier clients
  • Prepared proposals, bids, cost analysis, maintenance agreements, and internal monthly dashboard with performance metrics

Education

New York University Stern School of Business

Marketing Major: Bachelor of Science – Concentration in Entertainment, Media, and Technology Marketing

New York University in Prague

Organizational Management and Post-Communist Markets Research

Other

Dual Citizen of the United States and Portugal (EU)

National Hispanic Recognition Award