Skills
HTML, CSS, Javascript, JQuery, Sass, Compass, GruntJS, Photoshop, Illustrator, SiteCatalyst, CMS (Tridion), Salesforce, Responsys, Eloqua, Cheetahmail
Experience
AIG, Inc
EMEA Consumer Digital Technical Lead (London, UK)
- Delivered first responsive website in the company within 3 days at no cost (www.aig.co.za)
- Set up process to migrate all sites in the region to responsive design within 2 months
- Manage all Consumer website builds within EMEA (Europe, Middle East, Africa)
- Drove adoption of XML-delivered Female Cancer quotations in Finland
- Brought all sites using separate CSS and Javascript files into one main CSS and JS file in less than 1 month
- Spearheaded HTML5 forms and responsive landing pages as templates for fast delivery
- Built nine responsive email templates for use with Cheetahmail
- Project managed transition to One AIG bringing separate consumer and commercial sites into one publication
eBusiness Site Manager (NY)
- Build Internet sites for International Units and Intranets for Insurance Departments
- Create HTML email templates in Eloqua for Communications Department
- Personally launched the most microsites in one year for Europe region in the span of six months
- Manage site metrics through SiteCatalyst
- Conduct user training for our CMS (Tridion)
- Present Internet updates at International Quarterly Meetings
- Project manage International sites through two corporate rebranding efforts
Apple, Inc
Customer Service Advisor
- Streamlined purchase process with new queue during Holiday Season; 10% customer satisfaction increase
- Dealt closely with all employees: Managers, Sales, Technicians
United Cooling and Refrigeration, Inc
Marketing Associate
- Worked as an intern under Marketing Manager; expanded customer base by 23% through direct mail, email, cold calling
- Managed compliance with SLAs and KPIs for top-tier clients
- Prepared proposals, bids, cost analysis, maintenance agreements, and internal monthly dashboard with performance metrics